General Terms and Conditions of Arenaturist Ribarska Koliba d.o.o. and Ljetni dan d.o.o.

Scope

The Resort RIBARSKA KOLIBA is owned by ARENATURIST RIBARSKA KOLIBA d.o.o., OIB: 95903460600 , Verudela 16, 52100 Pula. (hereinafter referred to as: „ARK“)

These General Terms and Conditions apply to all contracts for the rental of apartments or rooms (unit) for accommodation, which are concluded between Arenaturist Ribarska koliba d.o.o. or its respective domestic subsidiaries (ARK) and a guest (together "Parties"), as well as to all other services and deliveries provided by Ribarska koliba resort (accommodation contract), unless the parties have reached an individual agreement.

The guest's general terms and conditions are not recognized and shall only apply if this has been expressly agreed between the parties in advance.

1 Conclusion of contract

  1. The contractual partners are Ribarska koliba resort and the guest. The accommodation contract comes into effect upon acceptance of the guest's application by ARK. ARK is free to confirm the respective booking in text form.
  2. If a third party has booked for the guest, the guest shall be liable to ARK together with the guest as joint and several debtor for all obligations arising from the accommodation contract, provided that ARK has a corresponding declaration from the third party. These terms and conditions also apply to the third party.

2 Reservations

  1. By making a reservation, the guest offers to conclude an accommodation contract. If the booked unit is available, the guest receives a confirmation of reservation from ARK. By this acceptance of the reservation made by the guest, an accommodation contract is concluded between ARK and the guest. However, the guest does not acquire any claim to the provision of specific units, unless this has been expressly agreed in writing in the accommodation contract.
  2. Offers from ARK with regard to available units are subject to change and non-binding. ARK may, at its own discretion, refuse to conclude an accommodation contract.
  3. There is no entitlement to use the overnight accommodation service in a particular unit. ARK reserves the right to define industry-standard restrictions such as minimum stays, booking guarantees or down payments for certain dates.

3 Cancellation policies

  1. A guaranteed reservation exists when the guest's payment has been received. A guaranteed reservation can be cancelled free of charge by the Guest in accordance with the stated cancellation terms and conditions and by quoting the reservation number. The customer's right of cancellation expires if he does not exercise his right of cancellation to ARK by the agreed date.
  2. After expiry of the cancellation periods, cancellation shall be excluded and ARK shall retain the claim to the agreed remuneration - despite non-utilization of the service - less any expenses saved. The same applies in the event of the guest's no-show or if the guest leaves earlier than agreed. In the case of guaranteed reservations lasting several days, all subsequent nights including the second night are cancelled in the event of no-show and the guest has no claim to the subsequent nights.
  3. Normal reservations, i.e. reservations for which payment by the guest is not yet guaranteed, are valid until 22.00 hours on the day of arrival. After 22.00 hrs the reservation expires automatically and free of charge. ARK is entitled to rent the reserved unit to another party.
  4. Unless otherwise agreed between ARENATURIST RIBARSKA KOLIBA D.O.O. and the guest in the accommodation contract, in the case of a group booking (five units or more), the guest may cancel up to eight weeks before arrival. If the customer cancels the accommodation contract up to four weeks before arrival, ARK is entitled to charge 50% of all reserved services. If the guest cancels at a later date, ARK is entitled to invoice 100 % of all reserved services.

4 Accommodation and other prices

  1. The prices stated by ARK at the time of conclusion of the contract shall apply. The applicable prices are gross total prices and include all statutory taxes, fees and charges. Not included and charged separately are local charges which are owed by the guest himself in accordance with the respective local law, such as tourist tax.

5 Terms of payment

  1. The price of the entire booked accommodation service must always be paid in advance by the guest.
  2. A set-off by the guest is excluded, unless the set-off concerns an undisputed or legally established claim.
  3. Valid means of payment are MasterCard, Visa Card, Maestro Cars , Diners Club and Cash payments.

ARK reserves the right to debit the deposited means of payment with the outstanding amounts for any fees subsequently incurred as a result of additional services used or breaches of the General Terms and Conditions.

       4. ARK invoices without a due date shall be payable immediately upon receipt of the invoice without deduction.

       5. ARK shall be entitled at any time to declare accrued claims due and to demand immediate payment. In the event of default of payment, ARENATURIST RIBARSKA KOLIBA D.O.O. shall be entitled to charge the respectively applicable statutory default interest

Use of booked units

  1. A reserved unit is available to the guest from 3pm on the day of arrival and until 10am on the day of departure. The guest has no claim to earlier or later availability in the aforementioned sense.
  2. Unless otherwise agreed, the keys and, if applicable, key cards provided must be handed over to ARK on the agreed departure date, or, if agreed, left in the unit. If a key or key card provided is lost or not handed over on departure, a fee of 50.00 EUR will be charged. ARK shall remain entitled to demand compensation from the guest for any damage incurred by the latter as a result, insofar as such damage exceeds the amount of 40.00 EUR. This includes the costs for the replacement of the affected locking system, insofar as this is necessary for security reasons.
  3. On request and subject to availability, late check-out can be arranged with ARK in advance. For departures after 2pm the half daily rate (according to the website of ARK) of the unit will be charged. There is no contractual claim to a late check-out.
  4. If a guest is not making the unit available by 10.00 a.m. at the latest, ARK may charge 50% of the full daily price (list price.
  5. On request and subject to availability, an earlier arrival (early check-in) can be arranged with ARK in advance. There is no contractual claim to early check-in.

7 Resale

  1. The resale/rental and/or further mediation of booked units is prohibited. In particular, the resale of units and/or unit quotas to third parties at higher prices than the actual unit prices is prohibited. The assignment or sale of the claim against ARK is also not permitted. In such cases, ARK is entitled to cancel the booking, in particular if the guest has made false statements to the third party about the type of booking or payment at the time of cession/sale.
  2. The subletting of the unit provided, its use for purposes other than accommodation and the use of space outside the rented premises for advertising, job interviews, sales and similar events also require the prior express consent of ARK in text form
  3. Use of the unit for any purpose other than the accommodation purpose, in particular any commercial use by the guest, is prohibited.

8 Liability of ARK

  1. ARK shall be liable for damages for which it is responsible arising from injury to life, body or health.
  2. If there are any gaps in the provision of the service, the ARK will make every effort to rectify the situation. ARK shall endeavour to remedy them as soon as it becomes aware of them or upon immediate notification of the guest. A guest is required to contribute to the detection of harm in order to elevate it as soon as possible. The guest is obliged to make a reasonable contribution to remedy the disturbance and to keep any possible damage to a minimum. Furthermore, the guest is obliged to inform the reception  immediately of the possibility of extraordinarily high damages.
  3. ARK does not bear any responsibility in case of death, illness or injury of anyone in the hotel, outside the coverage of the insurance policy, if the harmful event was not caused by the ARK or its staff through gross negligence.
  4. ARK does not bear responsibility for the complaint that would result in the failure of mechanical and other equipment in accommodation
  5. ARK is not liable for noise or interference that comes outside the boundaries of the ARK property or is outside the control of ARK staff. ARK is not responsible for events beyond our control, as bad weather, delays of other carriers, failure of domestic appliances, injuries arising from inappropriate use of equipment and non-compliance with instructions, as well as intentionally caused by the user of the ARK service.
  6. ARK does not bear any responsibility for the loss of luggage or personal belongings if they not been reported and were outside the safe. Money, securities and valuables are kept in an ARK's and room safe if the accommodation unit has such a disposition. If there's no safe in the room, money and other valuables can be deposited at the front desk. ARK recommends the guests to use this possibility. Lost luggage or theft shall be reported at the reception of the accommodation unit and the competent police station.
  7. ARK shall be liable for items brought in in accordance with the statutory provisions. The claim expires if the guest does not notify ARK immediately after becoming aware of the loss, destruction or damage of the items brought in.
  8. If the guest is using the parking space of the ARK, ARK does not bear any responsibility for the car. ARK has no duty of supervision. In the event of loss or damage to motor vehicles or their content, ARK shall not bear any liability.
  9. Any items left behind by the guest will be sent to the guest on request at the guest's risk and expense. ARK shall store the items for six months and shall charge an appropriate fee for this, which is customary for this purpose and is based on the time and effort required for storage. After expiry of the period of safekeeping, the items will be handed over to the local loss-and-found office, the hotel shall not be liable for theft of or damage to clothes or any other items brought by the customer or his or her companions.
  10. ARK shall be liable for any damage occurred up to the maximum limit of 1.000,00 HRK, regardless of the number of harmful events occurred. The limitation in amount for damages shall not apply if the damage occurs out of ARK's intention or gross negligence.
  11. According to Art. 10. Consumer protection laws, the ARK enables the submission of a consumer complaint, and it undertakes to receive a written consumer complaint on the performed service and to respond to it in writing within 15 days from the day of receiving the complaint. Consumers can submit a complaint about the quality of services in writing to the address: ARENATURIST RIBARSKA KOLIBA d.o.o., Verudela 16, 52100 Pula, or to emails: info@ribarskakoliba.com or booking@ribarskakoliba.com..

9 Guest data

  1. To verify the identity of the guest, ARK is entitled to request the following valid identification document (for domestic guests an identity card or passport; for foreign guests the passport), and valid credit card data at check-in in digital form.

10 Termination of the accommodation contract

  1. ARK is entitled to terminate the accommodation contract for good cause. Good cause shall be deemed to exist in particular if (i) force majeure or other circumstances beyond the control of ARK to make the fulfilment of the accommodation contract impossible, (ii) units are booked under misleading or false information or withholding of essential facts.

12 Smoking prohibited in the unit and general areas

  1. The ARK units are non-smoking units. Smoking is therefore prohibited both in the common areas and in the guest units . Outdoor areas where smoking is allowed are marked.

13 No partie in unity

  1. Parties are not permitted in the ARK units.

14 Damage or theft

  1. In the event of damage exceeding normal use or theft, ARK shall be entitled to charge the guest for the damage as well as for the separate expenses incurred in order to remedy the damage, including any loss of turnover resulting from not possible rental of the unit.

15 Pets

  1. It is not allowed to bring a pet with you.

16 Maintenance

  1. The guest undertakes to treat the unit provided, the furnishings as well as the rooms, equipment and facilities intended for common use with care and to ensure proper ventilation and heating.

17 Group bookings/contingent contracts/event times

  1. In the case of group bookings of more than five units and quota contracts, separate payment and cancellation conditions apply, which result specifically from the corresponding contracts.

18 Internet usage

  1. ARK shall provide the guest with internet access within the framework of existing technical and operational possibilities. Disruptions, for example due to force majeure, maintenance measures or similar, cannot be excluded.

19 Final provisions

  1. ARK enables the submission of a consumer complaint, and it undertakes to receive a written consumer complaint on the performed service and to respond to it in writing within 15 days from the day of receiving the complaint. Consumers can submit a complaint about the quality of services in writing to the address: ARENATURIST RIBARSKA KOLIBA d.o.o., Verudela 16, 52100 Pula, or to an e-mail: info@ribarskakoliba.com.
  2. Changes and additions as well as the cancellation of the accommodation contract, the acceptance of the application or these General Terms and Conditions must be made in writing. This also applies to the cancellation of this written form clause. Unilateral changes or additions by the guest are invalid.
  3. Place of service and place of payment are the registered office of the respective accommodation facility.
  4. Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected. In all other respects the statutory provisions shall apply.

 

The Villa Stella Adria and Villa Marija are owned by LJETNI DAN d.o.o., OIB:72546894252, Verudela 16, 52100 Pula. (hereinafter referred to as: „LJD“)

These General Terms and Conditions apply to all contracts for the rental of apartments or rooms (unit) for accommodation, which are concluded between Ljetni dan d.o.o. (LJD) and a guest (together "Parties"), as well as to all other services and deliveries provided by Ljetni dan d.o.o. (accommodation contract), unless the parties have reached an individual agreement.

The guest's general terms and conditions are not recognized and shall only apply if this has been expressly agreed between the parties in advance.

1 Conclusion of contract

  1. The contractual partners are Ljetni dan d.o.o. and the guest. The accommodation contract comes into effect upon acceptance of the guest's application by LJD. LJD is free to confirm the respective booking in text form.
  2. If a third party has booked for the guest, the guest shall be liable to LJD together with the guest as joint and several debtor for all obligations arising from the accommodation contract, provided that LJD has a corresponding declaration from the third party. These terms and conditions also apply to the third party.

2 Reservations

  1. By making a reservation, the guest offers to conclude an accommodation contract. If the booked unit is available, the guest receives a confirmation of reservation from LJD. By this acceptance of the reservation made by the guest, an accommodation contract is concluded between LJD and the guest. However, the guest does not acquire any claim to the provision of specific units, unless this has been expressly agreed in writing in the accommodation contract.
  2. Offers from LJD with regard to available units are subject to change and non-binding. LJD may, at its own discretion, refuse to conclude an accommodation contract.
  3. There is no entitlement to use the overnight accommodation service in a particular unit. LJD reserves the right to define industry-standard restrictions such as minimum stays, booking guarantees or down payments for certain dates.

3 Cancellation policies

  1. A guaranteed reservation exists when the guest's payment has been received. A guaranteed reservation can be cancelled free of charge by the Guest in accordance with the stated cancellation terms and conditions and by quoting the reservation number. The customer's right of cancellation expires if he does not exercise his right of cancellation to LJD by the agreed date.
  2. After expiry of the cancellation periods, cancellation shall be excluded and ARK shall retain the claim to the agreed remuneration - despite non-utilization of the service - less any expenses saved. The same applies in the event of the guest's no-show or if the guest leaves earlier than agreed. In the case of guaranteed reservations lasting several days, all subsequent nights including the second night are cancelled in the event of no-show and the guest has no claim to the subsequent nights.
  3. Normal reservations, i.e. reservations for which payment by the guest is not yet guaranteed, are valid until 22.00 hours on the day of arrival. After 22.00 hrs the reservation expires automatically and free of charge. LJD is entitled to rent the reserved unit to another party.
  4. Unless and the guest in the accommodation contract, in the case of a group booking (five units or more), the guest may cancel up to eight weeks before arrival. If the customer cancels the accommodation contract up to four weeks before arrival, LJD is entitled to charge 50% of all reserved services. If the guest cancels at a later date, LJD is entitled to invoice 100 % of all reserved services.

4 Accommodation and other prices

  1. The prices stated by LJD at the time of conclusion of the contract shall apply. The applicable prices are gross total prices and include all statutory taxes, fees and charges. Not included and charged separately are local charges which are owed by the guest himself in accordance with the respective local law, such as tourist tax.

5 Terms of payment

  1. The price of the entire booked accommodation service must always be paid in advance by the guest.
  2. A set-off by the guest is excluded, unless the set-off concerns an undisputed or legally established claim.
  3. Valid means of payment are MasterCard, Visa Card, Maestro Cars , Diners Club and Cash payments.

LJD reserves the right to debit the deposited means of payment with the outstanding amounts for any fees subsequently incurred as a result of additional services used or breaches of the General Terms and Conditions.

       4. LJD invoices without a due date shall be payable immediately upon receipt of the invoice without deduction.

       5. LJD shall be entitled at any time to declare accrued claims due and to demand immediate payment. In the event of default of payment, LJETNI DAN D.O.O. shall be entitled to charge the respectively applicable statutory default interest

6 Use of booked units

  1. A reserved unit is available to the guest from 3pm on the day of arrival and until 10am on the day of departure. The guest has no claim to earlier or later availability in the aforementioned sense.
  2. Unless otherwise agreed, the keys and, if applicable, key cards provided must be handed over to LJD on the agreed departure date, or, if agreed, left in the unit. If a key or key card provided is lost or not handed over on departure, a fee of 50.00 EUR will be charged. LJD shall remain entitled to demand compensation from the guest for any damage incurred by the latter as a result, insofar as such damage exceeds the amount of 40.00 EUR. This includes the costs for the replacement of the affected locking system, insofar as this is necessary for security reasons.
  3. On request and subject to availability, late check-out can be arranged with LJD in advance. For departures after 2pm the half daily rate (according to the website of LJD) of the unit will be charged. There is no contractual claim to a late check-out.
  4. If a guest is not making the unit available by 10.00 a.m. at the latest, LJD may charge 50% of the full daily price (list price.
  5. On request and subject to availability, an earlier arrival (early check-in) can be arranged with LJD in advance. There is no contractual claim to early check-in.

7 Resale

  1. The resale/rental and/or further mediation of booked units is prohibited. In particular, the resale of units and/or unit quotas to third parties at higher prices than the actual unit prices is prohibited. The assignment or sale of the claim against LJD is also not permitted. In such cases, LJD is entitled to cancel the booking, in particular if the guest has made false statements to the third party about the type of booking or payment at the time of cession/sale.
  2. The subletting of the unit provided, its use for purposes other than accommodation and the use of space outside the rented premises for advertising, job interviews, sales and similar events also require the prior express consent of LJD in text form
  3. Use of the unit for any purpose other than the accommodation purpose, in particular any commercial use by the guest, is prohibited.

8 Liability of LJD

  1. LJD shall be liable for damages for which it is responsible arising from injury to life, body or health.
  2. If there are any gaps in the provision of the service, the LJD will make every effort to rectify the situation. LJD shall endeavour to remedy them as soon as it becomes aware of them or upon immediate notification of the guest. A guest is required to contribute to the detection of harm in order to elevate it as soon as possible. The guest is obliged to make a reasonable contribution to remedy the disturbance and to keep any possible damage to a minimum. Furthermore, the guest is obliged to inform the reception  immediately of the possibility of extraordinarily high damages.
  3. LJD does not bear any responsibility in case of death, illness or injury of anyone in the hotel, outside the coverage of the insurance policy, if the harmful event was not caused by the LJD or its staff through gross negligence.
  4. LJD does not bear responsibility for the complaint that would result in the failure of mechanical and other equipment in accommodation
  5. LJD is not liable for noise or interference that comes outside the boundaries of the LJD property or is outside the control of LJD staff. LJD is not responsible for events beyond our control, as bad weather, delays of other carriers, failure of domestic appliances, injuries arising from inappropriate use of equipment and non-compliance with instructions, as well as intentionally caused by the user of the LJD service.
  6. LJD does not bear any responsibility for the loss of luggage or personal belongings if they not been reported and were outside the safe. Money, securities and valuables are kept in an LJD's and room safe if the accommodation unit has such a disposition. If there's no safe in the room, money and other valuables can be deposited at the front desk. LJD recommends the guests to use this possibility. Lost luggage or theft shall be reported at the reception of the accommodation unit and the competent police station.
  7. LJD shall be liable for items brought in in accordance with the statutory provisions. The claim expires if the guest does not notify LJD immediately after becoming aware of the loss, destruction or damage of the items brought in.
  8. If the guest is using the parking space of the LJD, LJD does not bear any responsibility for the car. LJD has no duty of supervision. In the event of loss or damage to motor vehicles or their content, LJD shall not bear any liability.
  9. Any items left behind by the guest will be sent to the guest on request at the guest's risk and expense. LJD shall store the items for six months and shall charge an appropriate fee for this, which is customary for this purpose and is based on the time and effort required for storage. After expiry of the period of safekeeping, the items will be handed over to the local loss-and-found office, the hotel shall not be liable for theft of or damage to clothes or any other items brought by the customer or his or her companions.
  10. LJD shall be liable for any damage occurred up to the maximum limit of 1.000,00 HRK, regardless of the number of harmful events occurred. The limitation in amount for damages shall not apply if the damage occurs out of LJD's intention or gross negligence.
  11. According to Art. 10. Consumer protection laws, the LJD enables the submission of a consumer complaint, and it undertakes to receive a written consumer complaint on the performed service and to respond to it in writing within 15 days from the day of receiving the complaint. Consumers can submit a complaint about the quality of services in writing to the address: LJETNI DAN d.o.o., Verudela 16, 52100 Pula, or to emails: info@ribarskakoliba.com or booking@ribarskakoliba.com..

9 Guest data

  1. To verify the identity of the guest, LJD is entitled to request the following valid identification document (for domestic guests an identity card or passport; for foreign guests the passport), and valid credit card data at check-in in digital form.

10 Termination of the accommodation contract

  1. LJD is entitled to terminate the accommodation contract for good cause. Good cause shall be deemed to exist in particular if (i) force majeure or other circumstances beyond the control of LJD to make the fulfilment of the accommodation contract impossible, (ii) units are booked under misleading or false information or withholding of essential facts.

12 Smoking prohibited in the unit and general areas

  1. The LJD units are non-smoking units. Smoking is therefore prohibited both in the common areas and in the guest units. Outdoor areas where smoking is allowed are marked.

13 No partie in unity

  1. Parties are not permitted in the LJD units.

14 Damage or theft

  1. In the event of damage exceeding normal use or theft, LJD shall be entitled to charge the guest for the damage as well as for the separate expenses incurred in order to remedy the damage, including any loss of turnover resulting from not possible rental of the unit.

15 Pets

  1. It is not allowed to bring a pet with you.

16 Maintenance

  1. The guest undertakes to treat the unit provided, the furnishings as well as the rooms, equipment and facilities intended for common use with care and to ensure proper ventilation and heating.

17 Group bookings/contingent contracts/event times

  1. In the case of group bookings of more than five units and quota contracts, separate payment and cancellation conditions apply, which result specifically from the corresponding contracts.

18 Internet usage

  1. LJD shall provide the guest with internet access within the framework of existing technical and operational possibilities. Disruptions, for example due to force majeure, maintenance measures or similar, cannot be excluded.

19 Final provisions

  1. LJD enables the submission of a consumer complaint, and it undertakes to receive a written consumer complaint on the performed service and to respond to it in writing within 15 days from the day of receiving the complaint. Consumers can submit a complaint about the quality of services in writing to the address: LJETNI DAN d.o.o., Verudela 16, 52100 Pula, or to an e-mail: info@ribarskakoliba.com.
  2. Changes and additions as well as the cancellation of the accommodation contract, the acceptance of the application or these General Terms and Conditions must be made in writing. This also applies to the cancellation of this written form clause. Unilateral changes or additions by the guest are invalid.
  3. Place of service and place of payment are the registered office of the respective accommodation facility.
  4. Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected. In all other respects the statutory provisions shall apply.
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